Once an order has been placed, it cannot be modified or cancelled. Once your order is ready to ship, you will receive an email notification with tracking information.
Please note:
Unfortunately, we are unable to ship to p.o. box, apo, or fpo addresses.
For any updates on your order about shipping please get in touch with us through email via contact@rovoassembly.com or refer to your tracking number that you’ll receive once the production is ready to ship.
Estimated shipping costs will be calculated individually based on volumetric weight at the end of the ordering process.
Final shipping costs are calculated after the order has undergone final quality control and is ready to ship, based on volumetric weight. You will be invoiced for the shipping cost with the final invoice.
Once your order has been shipped, you can expect your order to arrive within approx. 2–10 business days, depending on the shipping method
Estimated shipping costs will be calculated individually based on volumetric weight at the end of the ordering process (excluding taxes and duties).
Final shipping costs are calculated after the order has undergone final quality control and is ready to ship, based on volumetric weight. You will be invoiced for the shipping cost with the final invoice (excluding taxes and duties).
Depending on the destination country and courier, international orders can take between 2–21 business days to deliver, depending on the shipping method.
Regardless, in the event of any delivery customs charges, Assembly® is not responsible for any duties paid by the customer charged by the courier/government. Please note that all international orders outside the European Union are shipped delivery duties unpaid (ddu). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.
Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.
Once the package has left our facility in Portugal - we are not responsible for any lost or stolen goods. Please verify the shipping address you input matches your correct location. Many times, packages are marked delivered before they actually are – give it a few days for it to arrive. If you still have not received it, we recommend opening a claim with the shipping company. We do not file claims on behalf of customers for missing packages.
If your package is damaged or opened, please take a photo of the damage before checking the item(s) inside. Please submit a claim with the courier used to ship your order and you must contact us at contact@rovoassembly.com within 24 hours of receiving the package.
If a package is undeliverable and returned to us, we are unable to re-ship it without an additional shipment payment from the customer.