All sales are final. No refunds or exchanges.
Assembly® aims to ensure its customers’ full satisfaction, this is why all our garments undergo multiple in-line quality controls during the production process and before being shipped. If an error is made on our end during production, we will fix it.
We are not responsible for the risk of loss or damage during return shipment.
In the off chance that your order is defective or wrong sized / you were sent the wrong item please email us within 3 days after receiving the goods via contact@rovoassembly.com and follow the instructions below.
We require individualised photo-proof of every damaged item as well as a photo of all damaged products together.
All items within the claim must be returned new, unworn, unprinted, not worked on, and in original condition without any scuffs, scratches, stains, tears, hair, perfume or other, and with the original barcodes and stickers. Approved claims are valid for store-credit of the price of the returned item(s). Claims are required for items to be returned.
We are not liable for any damages incurred by third-party operators. Damage claims are strictly for defective goods that were originally damaged at our factory/distribution centre.
If your package is shipped directly to a third-party (e.g. embellishment company), it is your responsibility to ensure that the items are clear of any damages within 3 days. Proceeding to print will void all claims.
We do not refund shipping or pay for return shipping and additional postage. Customers are responsible for their return costs.
Please have your return, along with the original invoice, shipped to the following address:
Rovo Portugal Unip. Lda.
Rua D. Manuel II, n.º 290, 9.º Piso
4050-344 Porto, Portugal
We strongly suggest using a tracked service and sending the tracking number to our customer service team by email via contact@rovoassembly.com
If your order is not damaged and/or mis-ship, your return will not be accepted. We reserve the right to refuse return shipments that haven’t been claimed upfront via contact@rovoassembly.com
The customer has 3 days from the delivery date to make any missing items claim. We take claims very seriously and will conduct a thorough investigation. We match actual shipment weight to a duplicated order along with other verification processes including warehouse photo evidence to ensure missing claims are valid.
The customer has 3 days from the delivery date to make any mis-shipped item claim. Once we review your claim and it’s eligible for a return, please have your return, along with the original invoice, shipped to the following address:
Rovo Portugal Unip. Lda.
Rua D. Manuel II, n.º 290, 9.º Piso
4050-344 Porto, Portugal
Returned item(s) must be new, unworn, unprinted, not worked on, and in original condition.
We will inspect items individually to approve the condition of all returned goods.
approved claims are valid for an exchange or store credit for the price of the returned item(s). store credit is issued as a digital gift card and does not expire.
claims are required for items to be returned.
Customers are responsible for their return costs.
Please allow 3–5 business days for a response from one of our customer support representatives with further instructions.
To ensure the health and safety of our staff and supply chain, please anticipate longer return processing times.
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product contact@rovoassembly.com